Job Vacancy: Front Desk Agent (Mandarin speaker)
Fraser Residence Sudirman Jakarta
Kota Administrasi Jakarta Selatan, Indonesia
Kota Administrasi Jakarta Selatan, Indonesia
Industri :
Hotel
Posisi yang dibuka: 1Hotel
Total seluruh posisi: 7
Posted : 13 September 2024 14:00 WIB6 hari
Kategori Posisi : Umum
1 Pelamar
Fraser Residence Sudirman Jakarta.
We are a 5 Star Service Residences under Fraser Hospitality International. located in Jakarta with private lift access and international modern facilities.
Fraser Residence Sudirman Jakarta is one of the global hospitality operator with Gold Standard service, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.
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Job Vacancy: Front Desk Agent (Mandarin speaker)
Location: Fraser Residence Sudirman
Duration: Fulltime
Start Date: ASAP
Application Deadline: 22 November 2024
About the Role:
We are looking for a friendly and professional Front Desk Agent (Mandarin Speaker) to join our team. In this role, you will be responsible for providing outstanding customer service to guests, ensuring a seamless check-in and check-out experience, and addressing any inquiries or concerns in Mandarin. The ideal candidate should be approachable and have a passion for hospitality.
Key Responsibilities:
Collaborate with cross-functional teams to ensure brand consistency and effective communication.
Key Responsibilities:
Location: Fraser Residence Sudirman
Duration: Fulltime
Start Date: ASAP
Application Deadline: 22 November 2024
About the Role:
We are looking for a friendly and professional Front Desk Agent (Mandarin Speaker) to join our team. In this role, you will be responsible for providing outstanding customer service to guests, ensuring a seamless check-in and check-out experience, and addressing any inquiries or concerns in Mandarin. The ideal candidate should be approachable and have a passion for hospitality.
Key Responsibilities:
Collaborate with cross-functional teams to ensure brand consistency and effective communication.
Key Responsibilities:
- Greet and welcome guests with a warm and professional attitude.
- Perform check-in/check-out processes efficiently, ensuring guest satisfaction.
- Handle reservations, guest inquiries, and room assignments accurately.
- Communicate effectively in both English and Mandarin to assist guests with diverse needs.
- Respond to guest requests, complaints, and concerns in a timely and helpful manner.
- Coordinate with housekeeping, concierge, and other departments to ensure smooth operations.
- Maintain knowledge of hotel services, promotions, and local attractions to offer recommendations.
- Process payments and manage guest accounts, ensuring accuracy in billing.
- Fluency in Mandarin and English (both written and spoken) is required.
- Open to fresh graduates with a passion for Front Desk Agent or hospitality.
- Previous experience in a similar position or hospitality role is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks, stay organized, and work well under pressure.
- Familiarity with hotel management software (e.g., Opera, PMS) is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Competitive salary and benefits.
- Opportunities for career growth within a global hospitality company.
- Comprehensive training and development programs.
- A dynamic and inclusive work environment.
| Jenjang | : | Diploma |
| Prodi | : | Semua Prodi |
Location: Fraser Residence Sudirman
Duration: Fulltime
Start Date: ASAP
Application Deadline: 22 November 2024
About the Role:
We are looking for a friendly and professional Front Desk Agent (Mandarin Speaker) to join our team. In this role, you will be responsible for providing outstanding customer service to guests, ensuring a seamless check-in and check-out experience, and addressing any inquiries or concerns in Mandarin. The ideal candidate should be approachable and have a passion for hospitality.
Key Responsibilities:
Collaborate with cross-functional teams to ensure brand consistency and effective communication.
Key Responsibilities:
Greet and welcome guests with a warm and professional attitude.
Perform check-in/check-out processes efficiently, ensuring guest satisfaction.
Handle reservations, guest inquiries, and room assignments accurately.
Communicate effectively in both English and Mandarin to assist guests with diverse needs.
Respond to guest requests, complaints, and concerns in a timely and helpful manner.
Coordinate with housekeeping, concierge, and other departments to ensure smooth operations.
Maintain knowledge of hotel services, promotions, and local attractions to offer recommendations.
Process payments and manage guest accounts, ensuring accuracy in billing.
Requirements:
Fluency in Mandarin and English (both written and spoken) is required.
Open to fresh graduates with a passion for Front Desk Agent or hospitality.
Previous experience in a similar position or hospitality role is a plus.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks, stay organized, and work well under pressure.
Familiarity with hotel management software (e.g., Opera, PMS) is a plus.
Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
Competitive salary and benefits.
Opportunities for career growth within a global hospitality company.
Comprehensive training and development programs.
A dynamic and inclusive work environment.
More information or send us your application to ulan.megawati@frasershospitality.com
| Level Masuk | : | Entry Level |
| Jumlah | : | 1 orang |
| Penempatan | : | Fraser Residence Sudirman |
| Tipe Kerja | : | Penuh Waktu / Full Time |
| Job deskipsi | : |
Job Vacancy: Front Desk Agent (Mandarin speaker) Location: Fraser Residence Sudirman Duration: Fulltime Start Date: ASAP Application Deadline: 22 November 2024 About the Role: We are looking for a friendly and professional Front Desk Agent (Mandarin Speaker) to join our team. In this role, you will be responsible for providing outstanding customer service to guests, ensuring a seamless check-in and check-out experience, and addressing any inquiries or concerns in Mandarin. The ideal candidate should be approachable and have a passion for hospitality. Key Responsibilities: Collaborate with cross-functional teams to ensure brand consistency and effective communication. Key Responsibilities: Greet and welcome guests with a warm and professional attitude. Perform check-in/check-out processes efficiently, ensuring guest satisfaction. Handle reservations, guest inquiries, and room assignments accurately. Communicate effectively in both English and Mandarin to assist guests with diverse needs. Respond to guest requests, complaints, and concerns in a timely and helpful manner. Coordinate with housekeeping, concierge, and other departments to ensure smooth operations. Maintain knowledge of hotel services, promotions, and local attractions to offer recommendations. Process payments and manage guest accounts, ensuring accuracy in billing.
Requirements: Fluency in Mandarin and English (both written and spoken) is required.Open to fresh graduates with a passion for Front Desk Agent or hospitality. Previous experience in a similar position or hospitality role is a plus. Excellent communication and interpersonal skills. Ability to handle multiple tasks, stay organized, and work well under pressure. Familiarity with hotel management software (e.g., Opera, PMS) is a plus. Flexibility to work various shifts, including evenings, weekends, and holidays.
Competitive salary and benefits. Opportunities for career growth within a global hospitality company. Comprehensive training and development programs. A dynamic and inclusive work environment.
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Ditulis Oleh Kanigita Syahputri
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