Agent Contact Center L1 Online Travel Agency
PT Infomedia Nusantara
Kota Administrasi Jakarta Selatan, Indonesia
Industri :
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Posisi yang dibuka: 0
Total seluruh posisi: 1
Posted : 16 January 2023 00:00 WIBtutup
Kategori Posisi : Umum
25 Pelamar
PT Infomedia Nusantara (Subsidiary PT Telkom Indonesia) merupakan perusahaan yang bergerak di bidang Business Process Management (BPM), dimana salah satu core bisnisnya adalah Pengelolaan Layanan Pelanggan (CRM). Saat ini divisi CRM kami sedang menangani project salah satu Online Travel Agency Internasional Terbesar di Indonesia, dimana saat ini kami membutuhkan banyak agent untuk menangani customer dari klien kami tersebut..
  • Minimum education D3/S1.
  • Maximum age : 27 years Old
  • Female / Male
  • Good Attitude and Good Looking
  • Preferably have active english skills (speaking / writing).
  • Have experience in Customer Service call, Email, Social Media and familiar with Online Travel Agent (OTA) industry
  • Familiar with salesforce / ticketing system
  • Have good analytical skills and able to solve problems
  • Have orientation in the field of service (patience, empathy,listening skills)
  • Willing to work shifting
Jenjang : Diploma
Prodi : Semua Prodi
  • Minimum education D3/S1.
  • Maximum age : 27 years Old
  • Female / Male
  • Good Attitude and Good Looking
  • Preferably have active english skills (speaking / writing).
  • Have experience in Customer Service call, Email, Social Media and familiar with Online Travel Agent (OTA) industry
  • Familiar with salesforce / ticketing system
  • Have good analytical skills and able to solve problems
  • Have orientation in the field of service (patience, empathy,listening skills)
  • Willing to work shifting
Level Masuk : Entry Level
Jumlah : 30 orang
Penempatan : Jakarta Selatan
Tipe Kerja : Penuh Waktu / Full Time
Gaji : Rp 5.000.000,00
Job deskipsi :
  • Answering email and phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.
Tutup
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